ITIL® V3 Intermediate Level: Service Capability - Service Offerings and Agreements - Just 4 Days

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What do our customers say?

"Great learning environment, where you only need to focus on learning."
Anon., Telenor - ITIL® Foundation (2 days), 29/5/2012 to 30/5/2012

8 reasons why you should take your Service Capability with Firebrand Training:

You will be trained and certified in just 4 days. With us you will be trained and certified in record time. A certification you will complete at our training center as part of the intensive and accelerated training.
Everything is included. A one-off fee covers all course materials, exams, transport service, accommodation and meals and offer the most cost-effective way for you to get your Service Capability training and certification. Without any additional costs.
Pass your Service Capability exam first time or train again for free. This is our guarantee. We are sure you will pass your course first time. But if you don’t, come back within a year, and only pay for accommodation and exams. Everything else is free.
You will learn more. A day with a traditional training provider generally runs from 9am – 5pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day of focused and distraction free quality learning time, with your instructor.
You will learn faster. We combine 3 different learning styles (Visual|Auditory|Tactile), to deliver the material in a way that ensures you will learn Service Capability faster and more easily.
You’ll be studying Service Capability with the best.We have trained and certified 30.000 professionals and we are partners with all of the big names in the business. Furthermore we have won numerous awards, among them “Microsoft Learning Partner of the year 2010 and 2011”, the Institute of IT Training’s "Training Company of the Year" a record three times, ”Highest Performing Affiliate of the Year 2009 – EMEA” from (ISC)2 as well as ”Newcomer of the Year 2011”, ”Accredited Training Centre of the Year 2010” and ”Instructors Circle of Excellence” from EC-Council.
You will learn more than just the theory. We have developed the Service Capability training and use practical exercises to make sure, you can apply your new knowledge to the work environment. Our instructors use demonstrations and real-world experience to keep the day interesting and engaging.
You will learn from the best. Our instructors on Service Capability are the best in the business and offer a unique blend of expertise, experience and passion for teaching.

Think you are ready for the course? Take a FREE practice test to assess your knowledge!

When do you want to sit your accelerated course?

Start	Finish	Status	Location
18/2/2013 (Monday)	21/2/2013 (Thursday)	Finished	-
24/6/2013 (Monday)	27/6/2013 (Thursday)	Wait list	Nationwide
5/8/2013 (Monday)	8/8/2013 (Thursday)	Limited availability	Nationwide
16/9/2013 (Monday)	19/9/2013 (Thursday)	Open	Nationwide
28/10/2013 (Monday)	31/10/2013 (Thursday)	Open	Nationwide
9/12/2013 (Monday)	12/12/2013 (Thursday)	Open	Nationwide

We've trained more than 30,000 students in ten years. We asked them all to review our Accelerated Learning. Currently,
95,88% have said Firebrand exceeded their expectations:

"very good arranged, great rooms, food and personel."
Anonymous - ITIL® Foundation (2 days) (4/2/2013 to 5/2/2013)

"Im very happy with my course. Thank You!"
Anonymous - ITIL® Foundation (2 days) (4/2/2013 to 5/2/2013)

"Effective, cost efficient and calm"
Johan Sjölander. - ITIL® Foundation (2 days) (4/2/2013 to 5/2/2013)

"Sleep eat and just ITIL the day away :-)"
Lars Gottschalk . - ITIL® V3 Intermediate Level: Service Lifecycle - Service Operation (2 days) (18/11/2012 to 19/11/2012)

"I can recommend Firebranding as a competence partner. Skilled and competent instructors and a very nice training environment at the facility. I will beyond any doubt be back. "
Brian Malmborg Pedersen . - ITIL® V3 Intermediate Level: Service Lifecycle - Service Operation (2 days) (18/11/2012 to 19/11/2012)

"Like the "express"-training, very effective! "
Christin Ulltveit-Moe . - ITIL® Foundation (2 days) (29/10/2012 to 30/10/2012)

"The instructor knows ITIL and how to make me understand the concept."
Erica Öhwall. - ITIL® Foundation (2 days) (29/5/2012 to 30/5/2012)

"Great learning environment, where you only need to focus on learning."
Anonymous - ITIL® Foundation (2 days) (29/5/2012 to 30/5/2012)

"I think the course was good and we had a great instructor. He knew was he was talking about. Good surroundings and nice rooms. Also the IT support was a great thing and was nice to help out."
Anonymous - ITIL® Foundation (2 days) (20/6/2011 to 21/6/2011)

"Everything was conducted in a professional matter - very nice area and facilities"
Anonymous - ITIL® Foundation (2 days) (20/6/2011 to 21/6/2011)

Why you need to learn ITIL Service Capability

ITIL is the framework for IT service delivery. If your organisation is implementing ITIL (IT Infrastructure Library^®), it's time to learn how to deliver this IT service. Including the relevant IT practices, tasks and procedures tailored to your organisation.

You'll pass this ITIL V3 Intermediate Level: Service Capability - Service Offerings and Agreements certification course 20% faster than traditional training. Plus the course is delivered by ITIL consultants - experts who work with ITIL on a daily basis. Your training consultant will help you:

Increase customer satisfaction
Improve service availability and turnaround times
Improve time-to-market for your products

Build your own course

This certification course is worth four ITIL credits towards the ITIL® Expert qualification.

We run more than ten ITIL courses, including Foundation, Service Capability, Service Lifecycle and Managing Across the Lifecycle. You can build your own ITIL course, based on your specific requirements. Speak to us to see how you can learn ITIL at twice the speed.

Note: This course is provided in conjunction with Fox IT, an APMG-UK accredited training organisation

Interested? See prices or call 0770-17 10 00

The ITIL process and certification will provide you with a systematic approach to IT management. Adopting its guidance will improve your:

IT services through best practice, standards and guidance
Customer satisfaction, through a more professional approach to service delivery
Productivity
Use of skills and experience
Operating efficiencies
Delivery of third-party services, through the specification of ITIL or ISO/IEC 20000 as the standard for service delivery

Interested? See prices or call 0770-17 10 00

You'll learn:

Roles and responsibilities
Service Management as a practice
Service Offerings and Agreement processes
Service Portfolio Management
Production and documentation of the Service Catalogue
Service Level Management - setting-up a Service Level Agreement (SLA) structure
Demand Management - identifying patterns of business activity
Supplier Management
Financial Management
Business Relationship Management
Incident and Change Management
Common Service Operation activities
Organising for Service Operation
Technology and implementation considerations
Challenges, success factors and risks

Interested? See prices or call 0770-17 10 00

You'll sit the following exam:

ITIL® Service Capability – Service Offerings & Agreements

This exam is worth four ITIL credits towards the ITIL® Expert qualification.

Interested? See prices or call 0770-17 10 00

Provided for free on the course:

Official FOX-IT Courseware: Service Offerings and Agreements (SO&A)

Firebrand Training offers top-quality technical education and certification training in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so our students can focus solely on their studies and certification goals.

Our Certification Programs includes

Intensive Hands-on Training Utilising our (Lecture | Lab | Review)^TM Delivery
Comprehensive Study Materials, Program Courseware and Self-Testing Software
Fully instructor-led program with 24 hour lab access
Examination vouchers *
On site testing **
Accommodation, all meals, unlimited beverages, snacks and tea / coffee***
Transportation to/from designated local railway stations
Examination Passing Policy

Please note

*Examination vouchers are not included for the following courses: PMP, CAPM, CISA, CISM and CISSP CBK Review
**On site testing is not included in our PMP, ISACA, or ITIL Managers and Revision Certifications
***Accommodation not included on the CISSP CBK Review Seminar

Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.

Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.

Examination Passing Policy

Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year. Students will only be responsible for accommodations and vendor exam fees.

Interested? See prices or call 0770-17 10 00

This course offers you a career development path if you already hold the ISEB/EXIN ITIL® Foundation certificate. It is recommended - but not required - that you have exposure to basic concepts in IT, and related work experience of at least two years.

Relevant roles include: IT Management, IT Finance Manager, Capacity Manager, Availability Manager, Service Level Manager, Business Continuity Manager, Service Portfolio Manager, Supplier Relationship Manager.

Interested? See prices or call 0770-17 10 00