ITIL V3 Intermediate Level: Service Capability - Release, Control and Validation - Just 4 Days

8 reasons why you should take your ITIL Capability with Firebrand Training:

  1. You will be trained and certified in just 4 days. With us you will be trained and certified in record time. A certification you will complete at our training center as part of the intensive and accelerated training.
  2. Everything is included. A one-off fee covers all course materials, exams, transport service, accommodation and meals and offer the most cost-effective way for you to get your ITIL Capability training and certification. Without any additional costs.
  3. Pass your ITIL Capability exam first time or train again for free. This is our guarantee. We are sure you will pass your course first time. But if you don’t, come back within a year, and only pay for accommodation and exams. Everything else is free.
  4. You will learn more. A day with a traditional training provider generally runs from 9am – 5pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day of focused and distraction free quality learning time, with your instructor.
  5. You will learn faster. We combine 3 different learning styles (Visual|Auditory|Tactile), to deliver the material in a way that ensures you will learn ITIL Capability faster and more easily.
  6. You’ll be studying ITIL Capability with the best.We have trained and certified 30.000 professionals and we are partners with all of the big names in the business. Furthermore we have won numerous awards, among them “Microsoft Learning Partner of the year 2010 and 2011”, the Institute of IT Training’s "Training Company of the Year" a record three times, ”Highest Performing Affiliate of the Year 2009 – EMEA” from (ISC)2 as well as ”Newcomer of the Year 2011”, ”Accredited Training Centre of the Year 2010” and ”Instructors Circle of Excellence” from EC-Council.
  7. You will learn more than just the theory. We have developed the ITIL Capability training and use practical exercises to make sure, you can apply your new knowledge to the work environment. Our instructors use demonstrations and real-world experience to keep the day interesting and engaging.
  8. You will learn from the best. Our instructors on ITIL Capability are the best in the business and offer a unique blend of expertise, experience and passion for teaching.

Think you are ready for the course? Take a FREE practice test to assess your knowledge!

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We've trained more than 30,000 students in ten years. We asked them all to review our Accelerated Learning. Currently,
96,08% have said Firebrand exceeded their expectations:

"The Firebrand training course I attend was amazing. The course was well structured and a joy to attend. I would without hesitation use Firebrand again and also recommend Firebrand to friends and colleagues."
Mark Holland, NBGI Private Equity.
ITIL Foundation (2 days) (7/11/2011 to 8/11/2011)

"Firebrand offers an environment that promotes uninterrupted yet accelerated learning. It takes you away from your every day life and gives you the oppertunity to really focus on what you are here for - to enhance your capabilities."
Andrew Prentice, Damovo UK Ltd.
ITIL Service Capability (Stream 2) (8 days) (9/5/2011 to 16/5/2011)

"The ITIL Foundation course was hard work but very effective in achieving my learning goals. As well as preparing for the exam I also gained a clear insight into the subject which I will use in my day to day work."
Peter Morris.
ITIL Foundation (2 days) (14/6/2010 to 15/6/2010)

"Very well delivered course. Trainer also works as a consultant so he is very well conversant with real world application of ITIL."
Arjuna Krishna-Das, Atma Communications Ltd.
ITIL Foundation (2 days) (7/11/2011 to 8/11/2011)

"The trainers, material and environment are second to none! Firebrand is always top of my list when considering certification. A first rate experience."
Jose Diaz-Salcedo, Reed Exhibitions.
ITIL Service Lifecycle (Stream 2) (6 days) (5/9/2011 to 10/9/2011)

"Excellent course with very well prepared content and an excellent instructor."
Ruth Wells, Informa.
ITIL Service Lifecycle (Stream 1) (4 days) (5/9/2011 to 8/9/2011)

"Loistava ohjaaja jolla oli hyvä huumorintaju"
Suzy Higgins.
ITIL Foundation (2 days) (13/6/2011 to 14/6/2011)

"Intense, effective and professional but also fun, covered a large amount of new material in a very short space of time with an experienced and knowledgeable trainer"
John Ford , Vodafone.
ITIL Foundation (2 days) (21/2/2011 to 22/2/2011)

"The course was well organised and the content very relevant. The instructor was able to bring a wealth of practical experience and real life examples to the syllabus. Out of the seven candidates on the course, everyone passed the exam."
Daniel South, Citric Technology Ltd.
ITIL Foundation (2 days) (13/6/2011 to 14/6/2011)

"A great way to get fast qualification for ITILV3 modules but candidates must prepare suitably before hand to get maximum benefit."
Mike Woodall.
ITIL Service Lifecycle (Stream 2) (6 days) (12/3/2010 to 17/3/2010)

Why you need to learn ITIL Service Capability

ITIL is the framework for IT service delivery. If your organisation is implementing ITIL (IT Infrastructure Library), it's time to learn how to deliver this IT service. Including the relevant IT practices, tasks and procedures tailored to your organisation.

You'll pass this ITIL V3 Intermediate Level: Service Capability - Release, Control and Validation certification course 20% faster than traditional training. Plus the course is delivered by ITIL consultants - experts who work with ITIL on a daily basis. Your training consultant will help you:

  • Increase customer satisfaction
  • Improve service availability and turnaround times
  • Improve time-to-market for your products

Build your own course

This certification course is worth four ITIL credits towards the ITIL® Expert qualification.

We run more than ten ITIL courses, including Foundation, Service Capability, Service Lifecycle and Managing Across the Lifecycle. You can build your own ITIL course, based on your specific requirements. Speak to us to see how you can learn ITIL at twice the speed.

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Interested? See prices or call 0770-17 10 00

The ITIL process and certification will provide you with a systematic approach to IT management. Adopting its guidance will improve your:

  • IT services through best practice, standards and guidance
  • Customer satisfaction, through a more professional approach to service delivery
  • Productivity
  • Use of skills and experience
  • Operating efficiencies
  • Delivery of third-party services, through the specification of ITIL or ISO/IEC 20000 as the standard for service delivery

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You'll learn:

  • Functions to be performed
  • Roles and responsibilities
  • Service Management as a practice
  • Release, Control and Validation Management principles
  • Successful service transition
  • Assuring the integrity and the quality of service transition
  • Service asset and configuration management
  • Knowledge management
  • Service request fulfilment and service level performance
  • Common Service Operation activities
  • Technology and implementation considerations
  • Challenges, success factors and risks

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You'll sit the following exam, which we guarantee you'll pass:

  • ITIL® Service Capability – Release, Control & Validation

This exam is worth four ITIL credits towards the ITIL® Expert qualification.

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Provided for free on the course:

  • ITIL V3 Capability Release, Control & Validation Handbook (RCV) ISBN: 9780113312108

Firebrand Training offers top-quality technical education and certification training in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so our students can focus solely on their studies and certification goals.

Our Certification Programs includes

  • Intensive Hands-on Training Utilising our (Lecture | Lab | Review)TM Delivery
  • Comprehensive Study Materials, Program Courseware and Self-Testing Software
  • Fully instructor-led program with 24 hour lab access
  • Examination vouchers *
  • On site testing **
  • Accommodation, all meals, unlimited beverages, snacks and tea / coffee***
  • Transportation to/from designated local railway stations
  • Examination Passing Policy

Please note

  • *Exam vouchers for our (ISC)2 certifications need to be purchased directly from (ISC)2
  • **On site testing is not included in our ISACA, or ITIL Managers and Revision Certifications
  • ***Accommodation not included on the CISSP CBK Review Seminar

Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.

Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.

Examination Passing Policy

Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year.  Students will only be responsible for accommodations and vendor exam fees.

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This course offers you a career development path if you already hold the ISEB/EXIN ITIL® Foundation certificate. It is recommended - but not required - that you have exposure to basic concepts in IT, and related work experience of at least two years.

Relevant roles include: Release Manager, Security Administrator, IT Operations Manager, Database Administrator, Security Manager.

Interested? See prices or call 0770-17 10 00